End customers are provided with a two-year manufacturer’s warranty for BORA products. They are entitled to this manufacturer’s warranty in addition to the statutory guarantee claims against the sellers of our products.
The manufacturer’s warranty applies to the BORA products listed below, which are sold by trained, authorised BORA retailers and are installed in the European Union and the EFTA States:
- cooktops
- cooktop extractor systems
- steam cooking and baking systems
- refrigeration and freezing systems
- lighting
- electrical accessories
The manufacturer’s warranty starts as soon as the BORA product is handed over to the end customer and is valid for two years. The manufacturer’s warranty can be extended to three years for selected appliances by registering at www.bora.com/registration.
For BORA products from the lighting range, the manufacturer’s warranty can be extended to five years after registering.
The manufacturer’s warranty stipulates that built-in products be correctly installed by an authorised BORA retailer in accordance with the BORA planning guide and the installation instructions valid at the time of installation. During use, the end customer is to adhere to the specifications and instructions in the operating instructions.
When filing a warranty claim, the fault must be reported directly to BORA and the receipt must be presented. Alternatively, proof of purchase can be provided by registering at bora.com/registration.
BORA guarantees that all BORA products are free from material and production defects. The defect must exist prior to delivery of the product to the end customer. Filing a warranty claim does not interrupt the warranty period, nor shall the period start anew.
BORA will correct defects in BORA products at its own discretion by repairing or replacing the product. All costs for the correction of defects under the manufacturer’s warranty shall be assumed by BORA.
Expressly not covered by the BORA manufacturer’s warranty are:
- BORA products that were not sold by authorised BORA retailers or salespersons trained by BORA
- damage caused by failure to observe the operating instructions (including product care and cleaning). This represents improper use
- damage caused by normal use
- damage caused by external influences (such as transport damage, improper removal and installation, ingress of condensation, damage caused by the elements such as a lightning strike)
- damage caused by repairs carried out by the owner, repairs or attempts to repair carried out by individuals or companies not authorised by BORA
- damage to glass components, metal components (coated and uncoated), the touch display, plastic and other wearable parts
- damage caused by electrical voltage fluctuations
- secondary damage or claims for damages beyond the defect
- damage caused by water or dirt due to missing covers or elements
- damage caused by water placed inside the oven chamber
- damage caused by extending the water supply and drainage hose without drinking water certification or by extending non-specified pipes with an adapter
- damage to the following components: vacuum valve, drip tray, decorative ring and decorative cover.
Legal claims, particularly statutory claims for defects or product liability claims are not limited by the manufacturer’s warranty and can be asserted free of charge.
If a defect is not covered by the manufacturer’s warranty, a claim may be made against the BORA Technical Service.
BORA shall not assume the resulting costs.
The laws of the Republic of Austria apply to this manufacturer’s warranty.